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Delivery Information

Delivery delays expected

During peak periods, we carefully pack and post our gift packs and any other items purchased within 48 hours of each order. Unfortunately, due to the Royal Mail strikes, we are not able to confirm actual dates when items will be received.

During peak periods, we carefully pack and post our gift packs and any other items purchased within 48 hours of each order. 

We are truly grateful to our customers for their trust in us and apologise sincerely for any delays being experienced.  As you may be aware, the UK postal service Royal Mail is holding multiple strikes during the festive season which involve those who collect, sort and deliver parcels. For this reason, shipping delays can be expected and we understand tracking information is also being affected. Unfortunately as a result of this we are not able to confirm actual dates when items will be received. 

We are very sorry that the Royal Mail is letting our customers down.  Being based in the Scottish Highlands, we have no alternative courier service available. 

It might help to know that you can download your certificate and handbook immediately after purchasing.  Here is the link to the how-to video.  We hope that gives you something in time for the special day.  It is hugely frustrating not being able to do anything to speed up deliveries, and many retailers are in the same situation. 

If you are unhappy when your gift pack arrives, simply return it and we’ll arrange a full refund. We have a 90 day no quibble returns policy.

In a Rush?  Download a Copy

You will always be able to download a copy of your Certificate of Sale and welcome letter from your account – available moments after you order!

My country is not listed! What should I do?

Please do not simply select a different country and then email us. We cannot usually change your delivery address before it is shipped. Instead, email us first and we will add your country (if it is not on our list of countries we do not ship to).  There are 195 different countries, most of which are not relevant. We do not expect to receive an order from Dronning Maud Land and it is simply inconvenient to display it. However if you are a scientist working at the Norwegian Polar Institute there, we will add Dronning Maud Land to our list of countries.

We cannot ship to APO/FPO addresses. These are not international addresses. There is an assumption, that because the addresses reside in a foreign country, military mail goes through an international postal carrier. This is not so. APO/FPO mail goes through United States Postal Service-Priority Mail.

Highland Titles has taken the decision not to ship to the following countries.

AFGHANISTAN
BELARUS
BOSNIA AND HERZEGOVINA
BURUNDI
CENTRAL AFRICAN REPUBLIC
DEMOCRATIC REPUBLIC OF CONGO
COTE D’IVOIRE
ERITREA
REPUBLIC OF GUINEA (CONAKRY)

GUINEA-BISSAU
HAITI
IRAN
IRAQ
IVORY COAST
LEBANON
LIBERIA
LIBYA
MOLDOVA
MYANMAR (BURMA)

NORTH KOREA
RUSSIA SERBIA AND MONTENEGRO
SOMALIA
SOUTH SUDAN
SUDAN
SYRIA
TUNISIA
YEMEN
ZIMBABWE

Latest Recommended Posting Dates

Allow plenty of time for posting.  Royal Mail has been experiencing delays since 2020 due to pandemic and BREXIT-related issues. One of these issues has proved to be staff shortages, which has led to various issues within the postal network, impacting transportation and local delivery across the globe. Please post items and gifts for Christmas early, particularly for International deliveries.

For 2022, latest ordering dates for Christmas deliveries to avoid disappointment are as follows:

United Kingdom – Friday 17th December

Europe – Tuesday 13th December

USA and Canada – Tuesday 13th December

Rest of the World – Tuesday 6th December

Remember you can always download the certificate and welcome letter from your account immediately after the order is placed and for.

You can also order an eco friendly downloadable only plot.

BUY HERE – ECO FRIENDLY PLOT


Shipping by Royal Mail

1st Class UK Delivery:  Royal Mail aim to deliver next day, but may often be slower than this.  Please allow up to 5-7 working days.

You are also able to download an electronic copy of your Certificate from your account in addition to the full set of documents in the mail. Once we have posted your documents we are unable to influence how quickly your package is delivered.  Please order in good time to avoid disappointment.

Royal Mail claim that delivery to Europe is expected within 7 – 10 working days, and to the Rest of World within 10 – 14 working days.


Tracked Shipping

We offer several Royal Mail tracked services for delivery worldwide. These are no faster than other Royal Mail services, but may offer some certainty that your order is on its way. When your order ships, we will email you a tracking code, which you can check on the Royal Mail website.  We reserve the right to send large tracked orders by Parcel2Go if they exceed the maximum weight or dimensions accepted by Royal Mail.

How to Track your Delivery?

Track your item lets you check the latest delivery information of any trackable items you’ve sent, or that have been sent to you.

If you’ve used Royal Mail Signed For® (which is not a tracked service) you can still use Track your item to confirm whether it has been delivered. And if so, see a copy of the signature we obtained.

You can use Track your item with:

How do I use it?

To use Track your item, just enter your 13 character reference number without any spaces and follow the instructions.

Please note that the Royal Mail website will have the most up to date information on your item.