Delivery to Europe is expected within 7 – 10 working days, and to the Rest of World within 10 – 14 working days.
My country is not listed! What should I do.
Please do not simply select a different country and then email us. We cannot usually change your delivery address before it is shipped. Instead, email us first and we will add your country (if it is not on our list of countries we do not ship to). There are 657 different countries, most of which are not relevant. We do not expect to receive an order from Dronning Maud Land and it is simply inconvenient to display it. However if you are a scientist working at the Norwegian Polar Institute there, we will add Dronning Maud Land to our list of countries.
We cannot ship to APO/FPO addresses. These are not international addresses. There is an assumption, that because the addresses reside in a foreign country, military mail goes through an international postal carrier. This is not so. APO/FPO mail goes through United States Postal Service-Priority Mail.
In a Rush? Download a Copy
If you create an account when you place your order, you will always be able to download a copy of your Certificate of Sale – available moments after you order!
We ship FAST
We aim to get your physical document pack to the post office within 48 hours of receipt of your order – usually less if you have not ordered at the weekend or on a public holiday (Documents ordered after 8.00am Friday will not be posted before Monday as we do not work at the weekends). You are also able to download an electronic copy of your Certificate from your account in addition to the full set of documents in the mail. Once we have posted your documents we are unable to influence how quickly your package is delivered. Please order in good time to avoid disappointment.
Shipping by Royal Mail
1st Class UK Delivery: Royal Mail aim to deliver next day, but may often be slower than this. Please allow up to 5 working days.
Special Delivery Guaranteed™: Guaranteed by Royal Mail next working day delivery (Monday to Friday) for documents and goods to most UK destinations. This is delivery the next working day after it is shipped (it will normally be shipped next day unless you order Friday or Saturday) not after you order. Please note that the guarantee to deliver your package next day is made by Royal Mail, who deliver it, not by us. Should your Special Delivery Guaranteed™ take longer to arrive we will be happy to refund the charge on behalf of Royal Mail, but Highland Titles cannot accept responsibility for the late arrival of your order.
We offer several Royal Mail tracked services for delivery worldwide. When you order we will supply you with a tracking code, which you can check on the Royal Mail website.
How to Track your Delivery?
Track your item lets you check the latest delivery information of any trackable items you’ve sent, or that have been sent to you.
If you’ve used Royal Mail Signed For® (which is not a tracked service) you can still use Track your item to confirm whether it has been delivered. And if so, see a copy of the signature we obtained.
You can use Track your item with:
- Royal Mail Special Delivery Guaranteed
- Royal Mail Tracked
- International Tracking and Signature services
- Royal Mail Signed For® (not fully tracked)
How do I use it?
To use Track your item, just enter your 13 character reference number and follow the instructions.
Please note that the Royal Mail website will have the most up to date information on your item.
Christmas Delivery Dates 2019
These dates are based on Royal Mail‘s latest Christmas delivery dates.
|Monday 9 December||Africa, Asia, Caribbean, Central and South America, Far and Middle East|
|Tuesday 10 December||Cyprus, Malta|
|Wednesday 11 December||Eastern Europe (except Czech Republic, Poland and Slovakia)|
|Thursday 12 December||Australia, Greece, New Zealand and Turkey|
|Saturday 14 December||Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA|
|Monday 16 December||Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland|
|Wednesday 18 December||Belgium, France, Ireland, Luxembourg|
|Friday 20 December||UK, Isle of Man, Jersey|