Frequently Asked Questions

If you can't find the answer to your question in the FAQs, simply get in touch.

The Land

You will receive a personalised certificate detailing your souvenir plot of land and the rights which may be enjoyed by you and your heirs. You may leave your personalised certificate to anyone, and the rights will pass to them. Should you wish to do so, you should include it in your Will.

The person to whom you leave your personalised certificate may request a Reissue of Documents.

You can also sell your certificate, but there are two restrictive covenants in place. One prevents shooting and the second prevents your Estate from being subdivided.

No.  Anyone can place an order, and anyone can receive a gift pack.

Yes, and we encourage you to do so. If you choose to visit the reserve at Glencoe Wood, we even have a Visitor Centre and meet and greet service.

Please see our Visit Glencoe Wood page for more details. You are also welcome to self-guide visit at the Mountain View reserve (for our Lairds, Lords and Ladies of Lochaber), you can view more details here.

As a new Laird, you can come and find your plot; take a walk in the woods, take a photograph of your Estate, picnic by the river and much more!

The land is managed as a nature reserve and you will be able to enjoy bird watching, fungi spotting, country pursuits and lots of tranquillity.

You are welcome to plant a tree or scatter ashes. If your estate is a large one (100 sqft or larger), you may wish to put your tent up and stay for a few days. As there may be a tree on your plot (it IS a wood), we permit customers who have ordered a large plot to camp anywhere on the part of the estate owned by us.

We define the exact location of each plot using the UK Ordnance Survey system which is accurate to the nearest millimetre.

The location of each plot is unique. Even using a professional surveyor it may be impossible to precisely locate the smallest plots – at the moment. GPS accuracy continues to improve. However we also provide you with an estimate of the latitude and longitude of your plot to help you locate it with GPS systems that do not use the OS system such as the iPhone and many inexpensive GPS devices whose primary purpose is car travel. Using such familiar items you will be able to reach the area of your plot.

To view your plot on a map, we recommend using our free Scottish Estate Manager app, which you can download here:

google-play button    App-store-badge

Alternatively, you may use another online service such as Google Maps (Latitude & Longitude Grid like GPS) or Grid Reference Finder (uses OS grid). Learn the difference between the two here.

To demonstrate on Plot C12813, the OS co-ordinates are 197500000 753684000

This particular OS reference translates to 97500000 53684000 in the NM square. Simply remove the first digit from each number and add the letters NM to the beginning, to give NM9750000053684000.

Enter in the “Grid Reference” box on the web site and press “Go” to produce the map below.

http://gridreferencefinder.com

Use the plus and minus buttons on the left hand side to zoom in or out to get a clearer view of your plot.

The physical location of each plot is not marked on the ground, though we do not object to you marking it once you have found it. We believe that a wood carpeted with thousands of marker poles would be unattractive, even if practical. Several certificate owners have placed memorial stones, cairns or flags on their plots and this is every certificate owner’s right.

Whilst many Lairds enjoy planting a flag or leaving a memento on their plot, we respectfully request that only biodegradable items are used.  Of course, if you want to plant a flag for the purposes of taking a photograph you may do so.  We have regular ‘clean ups’ of items that have been left behind, but prefer that anything you bring into the reserve that is not biodegradable is removed to keep our reserve natural and litter free.

When you choose a large plot, we will plant a suitable tree on your behalf. Alternatively one or more trees can be purchased separately from the Accessories Shop.

The tree(s) will almost certainly not be planted on your plot, which is part of Glencoe Wood and already well covered with trees. We plant thousands of trees every year to create new woodland. This connects derelict areas of ancient woodland and extends the area of the estate that can support woodland species of flora and fauna.

The type of tree we plant for you will depend on the type of land we plant it in. It will be a native Scottish broadleaf, probably an oak, rowan, hazel, birch, holly, willow or alder. It will not be an ash until the ash dieback disease is better understood. We cannot place any plaque on the tree, but we are pleased to permit you to do so when you visit your plot.

No.  Only one person can legally hold the right to a souvenir plot of land.

If you order two plots of the same size, the plots will be next to each other and each plot can have a different owner.

 

Ordering

We will print any date you choose on the Personalised Certificate. All orders are dispatched within 48 hours. The majority of orders are dispatched within 24 hours.

Yes.  When you place your order you will need to fill in the details of the recipient. This can be any name that you like.

We also offer a gift wrapping and personal message service at a small additional cost.

Yes. As long as the plots are the same size, then all the plots you order at the same time will be next to each other. Any plots ordered later may be part of a different block, though they will be close by.

Please visit http://www.highlandtitles.com/registration and enter the code exactly as it appears on your voucher/registration card.

The Title

The Master Title Deed is a Deed Poll. The most common type of Deed Poll is a legal document that provides evidence of your wish to change your name. Deed Polls are most commonly used in cases of marriage or divorce when effecting a change from Miss to Mrs or vice versa. The Master Title Deed asserts your right to take a new title. It can also be used to change your name.

Owners of a small Scottish estate have every right to adopt the title of Laird, Lord, or Lady. The Master Title Deed gives effect to your choice.

Deed Polls need not be used in Scotland and some other jurisdictions. As this may vary country to country, we would advise you look into it in your country of residence.

For a guide on how to use the Master Title Deed, see here.

 

Simply request a reissue of documents, which you can find in our Accessories Shop.   There is a small cost (£5.99) associated with this request.

Many of our customers decide to ask their bank to add their new title to their bank account and their credit cards. We include in each gift pack the Master Title Deed, accepted in many jurisdictions internationally which recognise Deed Poll documents. The Master Title Deed may be used to confirm your new title to your bank and even government agencies. Where local law permits, this will enable you to change the title on documents to Laird, Lord or Lady.

Please note that government documents which do not display any title, such as all passports and in some jurisdictions your drivers licence, cannot be changed.

Simply inform your bank that your Master Title Deed is a Deed Poll, and that you are notifying them that you have changed your name or title.  No bank  – or any other agency for that matter – has any say in your change of name or title.

 

Contact Us

For customers living in the United Kingdom we offer a free 0800 number (0800 619 81 25)

From USA please call Toll Free 1-877 753 3146

From Australia please call Toll Free: 1-800-339 802

From other countries please call: + 44 1481 823938

Please remember that the time in the UK might be different to your time.

Every country has a different way of dialling an international number. In USA it is 011 In UK it is 00 In Australia it is 0011. This is represented as a + Then every country is represented with a number. USA is 1, UK is 44 and Australia is 61. So when we put our phone number on our web site, for anyone in the world to call, it is difficult. The convention, which we follow, is to display it as + 44 (0) 1481 823937. From USA, you would call 00 to get out of the country (that’s the + Then 44 to get to UK. Then 1481 823937. But from the UK you could call either 011 (that’s the +) then 44 to stay in UK, then 1481 823937. Or you could simply call 0 That’s why it is in brackets – to remind people living in the UK to put it in) 1481823937. It may not be perfect. It assumes that our customers know about international dialling. But we can’t think of a better way of showing our phone numbers when our customers live all around the world.

Payments

If you have a LOG number for your order and need to complete payment, you can do so here.

If you have any other problems with payment, or prefer to pay with any other means, please contact us.

Please keep time zones in mind if you choose to call, and we will endeavour to respond to emails within 24 hours.

Yes. All payments are made through Checkout.com or through Paypal, both of are authorised and regulated as a Payment institution
by the UK Financial Conduct Authority.

Tartan and Buckler

As a Laird, Lord or Lady of Glencoe, you will be able to display the official buckler and wear the Glencoe Tartan which has been specially designed for us by local tartan designers “Lochalsh Weavers”.

This has been registered with the official Scottish Register of Tartans exclusively for Lairds of Glencoe.

For more details regarding our official Tartan and Buckler, check out our Lairds, Lords and Ladies page.

The App

Yes, those who have plots in either Glencoe Wood and Mountain View (Lochaber) can manage their plot through the Scottish Estate Manager app. All you need to do is login separately using that particular plot’s details.

The Highland Titles Scottish Estate Manager app is completely free and full of great features to enhance the land management experience.

The Highland Titles Scottish Estate Manager app works on all Apple and Android devices.

At the moment the mobile app is not available on Windows phones but rest assured we will be looking into this in the future.

Yes, the app is available in every country via the Apple and Google Play the App stores.

Unfortunately, this is not an option at this time due to security restrictions. It is, however, very simple to logout of one plot account and login to another, all you need are your plot numbers and grid references.

We are going to be looking into this is due course so please bear with us.

We have designed the app to enhance our lairds’ experiences and, as such, at the moment you need to have a plot in order to use the app.

Don’t have a plot? Why not purchase one today and unlock a wide range of privileges!

To download the app go to your App Store, search for ‘Highland Titles’ and then download the Highland Titles Scottish Estate Manager app.

Alternatively, you can download the app by clicking on one of the buttons below. This will redirect you to the App Store app download page. Please note, you will need to be on your mobile device to download the app from the App Store.

google-play button    App-store-badge

To login to the app you will need your plot number and the first 6 digits of your Ordnance Survey reference number. You can find both of these on your Certificate of Sale which can be found in your Welcome Pack.

Don’t worry if you have misplaced one or both of those things. Just email [email protected] and include your title, name and any other information you have on your estate. From there we should be able to identify your plot ID and OS reference number.

You can toggle between metric and imperial measurements for the temperature at your estate and the distance to your plot. To do this simply login to the app and go to settings where you will be able to select the option that best suits you.

The app has been built to work predominantly in portrait mode, with a few screens automatically switching to landscape mode. The app currently does not have the functionality to switch between portrait and landscape mode at your leisure.

To log an estate visit and receive a visit certificate you need to ensure the app is open whilst standing on your owned plot. The app should then generate a visit certificate when it finds that you have reached your plot.

At the moment you are not able to manually enter previous estate visits. A number of  members have mentioned that they would like to be able to do this so it is something we are looking into.

You can log out of the app by clicking the menu on the top left hand side of the screen and choosing logout.