We offer a 100% 90-day “No Quibble” Money Back Guarantee.
Please see our full terms here
Please note, refunds are not available for digital products, such as Eco Download Plots, Digital Master Title Deeds, App Access Cards, or Adopt a Cow certificates, in accordance with UK consumer law due to the nature of digital items.
Any merchandise products which have been made to order upon request cannot be returned for refund or exchange, unless the item is faulty. This is stated on product descriptions of all items that are made to order.
If your item arrives damaged or faulty, please contact us within 14 days of receiving your order with a description and photos of the issue. We’ll work with you to resolve it as quickly as possible.
Additionally, we are unable to refund shipping costs in countries with high shipping duties. *Please note that if you leave a tip, this amount is non-refundable.
Return address:
Please ensure you include your order number in your return. Asendia Attn: Highland Titles Units D2 Adanac North Business Park, Adanac Drive Southampton SO16 0BT