Most commonly, we ship to the UK, Europe, USA, Canada and Australia. We also ship to many other countries and territories worldwide, including:EuropeNorthern EuropeDenmark, Finland, Sweden, Åland Islands, Faroe Islands, Svalbard & Jan Mayen, Iceland, Norway, Estonia, Latvia, LithuaniaWestern EuropeAustria, Belgium, France, Germany, Ireland, Liechtenstein, Luxembourg, Monaco, Netherlands, Switzerland, UK, Guernsey, Jersey, Isle of ManSouthern EuropeAlbania, Andorra, Bosnia & Herzegovina, Croatia, Gibraltar, Greece, Italy, Kosovo, Malta, Montenegro, Portugal, San Marino, Serbia, Slovenia, Spain, Vatican City, North MacedoniaCentral & Eastern EuropeBulgaria, Czechia, Hungary, Poland, Romania, Slovakia, Moldova, UkraineCaucasusArmenia, GeorgiaAsiaEast AsiaJapan, South Korea, Taiwan, Hong Kong SARSoutheast AsiaCambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, VietnamCentral & South AsiaKazakhstan, IndiaWestern Asia / Middle EastCyprus, Israel, Jordan, Kuwait, Oman, Qatar, United Arab EmiratesNorth AmericaNorth American MainlandCanada, USA, Mexico, GreenlandCentral AmericaBelize, Costa RicaCaribbeanAntigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominican Republic, Grenada, Guadeloupe, Jamaica, Martinique, Montserrat, St Barthélemy, St Kitts & Nevis, St Lucia, St Vincent & the Grenadines, Trinidad & Tobago, Turks & Caicos IslandsSouth AmericaArgentina, Colombia, Falkland Islands, Paraguay, Peru, Uruguay

Do you offer free shipping?Yes. We offer free standard shipping on orders over £100 (or equivalent currency).Will I have to pay customs fees?This depends on your delivery country. If duties and taxes are collected during checkout, there will be nothing further to pay when your parcel arrives. If they are not collected at checkout, your local customs authority or delivery carrier may contact you for payment before delivery.

All of our products are shipped from Southampton in England. Estimated delivery times are based upon dispatch from our fulfilment centre. You will be notified when your item is dispatched and provided with a tracking reference. Outside of the busy Christmas period (from the middle on November until 1st January), our average delivery times are3-4 working days in the UK4-5 working days for Switzerland5-6 working days for Belgium, Netherlands, France, Germany, Norway and Sweden7-8 working days for Spain, Italy and Denmark8-9 working days for Canada, Australia and New Zealand9-10 working days for USA14-21 working days to IndiaFor digital download orders, you will be able to download your certificate instantly. Please check your spam folder in case the email has been filtered there. If you cannot see it there, you can also download it from our Welcome Dashboard as well as view your plot details: https://www.highlandtitles.com/welcome.

We do our very best to process orders as quickly as possible and unfortunately, we are often not able to get to orders to make any amendments before they are processed.We do ask that all details are checked and confirmed before the order is placed. If you would like to make any amendments to your order, you will need to place a new order and return the original order for a refund when you receive it.Alternatively if you would like to just return the order for a refund then please do so and we will be happy to process this for you. Please ensure you include your order number. The returns address is:AsendiaAttn: Highland TitlesUnits D2 Adanac North Business ParkAdanac DriveSouthamptonSO16 0BTIf we can assist with anything further, please do not hesitate to contact us.

We are very sorry your order has not arrived. This can be for a number of reasons:- Wrong or incomplete address entered at checkout.- Duty & Taxes not paid (in this case, you order will be returned to us).- Your order may have been lost in transit by the Postal Services.What to do nextIf your order has not arrived, please reach out to our Customer Services team on support@highlandtitles.com and they will be able to initiate an investigation into what has happened. The investigation may take 5-10 working days. If an order is deemed lost or undeliverable, the customer service team will initiate a claim.Please ensure you reach out to us within 30 days of the processed shipment date. If you contact us about your missing order outside this time limit, unfortunately we will be unable to assist you due to time lapsed. Tracking information often expires after 30 days.

You can track your order by clicking on this link.TRACK YOUR ORDERHow long does it take for orders to be delivered?All of our products are shipped from Southampton in England. Estimated delivery times are based upon dispatch from our fulfilment centre. You will be notified when your item is dispatched and provided with a tracking reference.Orders going to the UK typically arrive within 7 working days.Orders going to Europe typically arrive within 7-14 working days.Orders going to the USA and the rest of the world typically arrive within 14-21 working days.For digital download orders, you will be able to download you certificate instantly. Please check your spam folder in case the email has been filtered there. If you cannot see it there, you can also download it from our Welcome Dashboard as well as view your plot details: https://www.highlandtitles.com/welcome.