First of all, we are very sorry if there is an issue with your order. We would love to assist you with the issue and get this resolved!
Please reach out to us on support@highlandtitles.com with photos attached of the issue / damage that has occurred. Our team will then investigate the issue that has occurred and inform you of the resolution.
If you do not wish receive a replacement or keep your order, you can return your order to us for a refund instead using the below address, within 90 days. Please make sure to include your order number and letter explaining why you have decided to return it to us.
Returns address:
Asendia Attn: Highland Titles Units D2 Adanac North Business Park, Adanac Drive Southampton SO16 0BT