Delivery Information
We offer free Delivery on the majority of orders, excluding taxes, duties and international processing.
Some countries appear not to handle regular airmail well and we find that only a tracked service is reliably delivered. These countries are not eligible for our free airmail delivery service and you will see a shipping charge at checkout.
In a hurry?
Every customer receives an instantly available digital download. The link is contained in your confirmation email.
You will also receive access to the Welcome Dashboard where, amongst other things, you can see your plot on Google maps and download the interactive handbook.
Shipping Information
We are committed to delivering our products to customers around the world. However, there are certain destinations where we are currently unable to ship due to limitations within the local postal systems. We apologise for any inconvenience this may cause and are continually working to expand our shipping capabilities. If you have any questions about shipping to your location, please contact our customer service team for assistance [email protected] Thank you for your understanding and support
Where can I track my order?
We ship to more than 100 countries across the world using a number of different couriers.
The best place to track your order delivery is www.parcelsapp.com
How long should it take my order to arrive?
Everything is shipped from the UK.
Orders to the UK should arrive within 7 days.
Orders to Europe should arrive within 7-14 days.
Orders to USA, Canada, Australia and Rest of World should arrive within 14-21 days.
Important Holiday Shipping Deadlines for Christmas Delivery
To ensure your orders arrive in time for Christmas, please take note of the final dates to place your orders based on your location and shipping method. We recommend placing your order before these dates to avoid any delays during the busy holiday season:
- UK: Wednesday, 18th December (Evri)
- US: Thursday, 5th December (USPS)
- France: Thursday, 12th December (La Poste)
- Germany: Wednesday, 11th December (MyHermes DE)
- Australia/New Zealand: Monday, 25th November (Standard International Post)
We encourage you to plan ahead and place your orders early to ensure your gifts arrive on time!